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HELP! Transferred content is not populating from one user (retired-Old Admin) to existing user (me-New Admin)

  • May 27, 2025
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I had to delete an old employee's Box seat since they retired. They were the previous Admin for our office. I transferred the data to myself and now a TON of our files are GONE.  Can someone from Box.com Support contact me asap? We have two trials coming up and I need these files back by Monday. 

    1 reply

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    Hi Vanesa, 

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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