Support Forum

Hi, I have some of the questions on this topic   1. How can we set expiry on a new file being uploaded automatically without manual efforts? 2. Can we auto delete files in the folder that are older than a certain date of upload? 3. Can we limit the number of files and delete the older items in the folder and update with new ones so you always have say 60 or 100 files and the older files keeps being removed?   Any information or way we can work on this can help.   Thanks, Kailash

Hi, I can no longer get files to open from web browser version of Box in desktop apps to edit. The option to open files in desktop app is actually grayed out. This is causing issues with my workflow. Not sure what to do.   Thank you. 

Hello,  I'm trying to copy about 150G of data using box drive, but receive an error message "not enough space on box, you'll need to add additional 150GB of data to copy these files".  Trying to copy into our _OldUserData folder.

My account storage says I have reached my 10 GB limit, but I have deleted many files and am not using that much space.  How do I get the storage to show correctly?

Hello! We need help getting access to several folders that were owned by a classmate in a box under her university email. Now that she has graduated, IT has inactivated her email, and now none of us can access those files anymore! These files have countless hours of work and resources that are invaluable to our program, so any help recovering them would be greatly appreciated. The message I get when I click on my shortcut for that folder is this: "This shared file or folder link has been removed or is unavailable to you."

I'm not able to send a letter to be signed.  

When working with HTML documents on Box folders some users have option to click right mouse button on the HTML document and choose to open document in browser directly, but some users don't have this option and have do download the document. How to enable HTML document to be open in browser for all users?

There seems to be no way to correct this - the bin is empty and I have reinstalled the local Box app multiple times - the cloud used file size remains the same -its no where near the file size being sync'd.

Help! My Google docs on Box keep crashing. I can't get past 30 minutes into my work before my files crash again (two different files are having the same problem). Another collaborator has said one of those two documents is a little more buggy than usual today, but nothing like what I'm experiencing. Sometimes I'm getting the "can't save changes" error that appears in red type on the top of the document. Other times, my screen is replaced by a grey background with a smallish white square graphic of a sad face in the center of the screen, like the early Macs used to display after a crash. Please help. I'm unable to make progress on my work. Thanks in advance. - Danielle

Hi  My colleagues cant send any Box Sign forms for signature due to a lack of capacity and i can.   

Very recently the REST API for OIDC authentication (at the very least) changed such that HTTP headers are being returned with the wrong capitalization, e.g. "date" instead of "Date". The HTTP spec states that headers are case sensitive. We have worked around this, but I think Box should fix this.

I tried to set my password to meet my collaborator's requirement but can't set password due to I already logged in with Google

Our admin abruptly left and would like to reset the admin account and transfer the rights to new person. Unfortunately, I am just an user and no help to make necessary changes.

I CANT UPLOAD... I NEED ASSISTANCE PLEASE!

Hi I was sent a file and I have opened a file from them before but this time it wont open this is the message I get:   This shared file or folder link has been removed or is unavailable to you   I contacted the sender and they didn't remove it.

The folder is the following https://ibm.box.com/s/2s0efkabgsezjm30tvewr9maophfq2et.

Hello, I just started using box and I'm already having issues. I have files that I do not want on my hard drive, but the option to make them online only is not available. I've visited other posts with the same issue and none of the solutions work (restart, turn off finder extension, etc.) I can see "make available offline" but not "make online only." I see a grey cloud/download icon on offline files, but no icon at all for offline files.  And actually now I'm noticing that I have the "make available offline" only for folders—for individual files, I only have the option of downloading by clicking the icon. Not only that, but folders that ARE on my hard drive still give me the "make available offline" even though they already are. Please help!

Hello, My phone broke a few months ago and when setting up the new one, I forgot to add back the 2FA for box.com.Unfortunately, I realized that yesterday when I got logged out and was not able to log back in. I tried to use my account backup codes in place of the 2FA but when I do it sill asks me for a 2FA code. Is there any way to receive a temporary code to finally login please? Thank you!

HelloEven if you send us the URL of the BOX shared folder by e-mail, only a gray tone will be displayed on the browser screen, and you will not be able to see the folder. How do I set it up so that I can see it? Operations such as logging in are done without any problems.

My account shows 6.7 GB of 10.0 GB used. But I have zero (no files) in box.com, nothing even in the Trash. Please fix this.

Hi we had a box folder that a colleague shared with me but they are now no longer with our system. The folder that was previously available to me is now not available. Is there a way to get this back? I can't get them to re-share it as they no longer have access to our system.  

Hello, my storage is supposedly almost full but I have deleted most files and it still shows me as using 9.9GB out of 10GB.  Could you help?

After upgrading to Business, most of my files are gone. I want to resolve this as soon as possible.

Can you please tell me how to change my admin email?    Thank you,   Kerri Coburn

I've logged in successfully, however in order to access a shared folder from a client, I'm getting a 'Strong Password Required' notification. When I type in my current & new password, it keeps kicking it back saying that my old password is incorrect. Is someone able to help me so I can access these files and move forward with our project ASAP?    Appreciate any help!