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Hello
Even if you send us the URL of the BOX shared folder by e-mail, only a gray tone will be displayed on the browser screen, and you will not be able to see the folder.


How do I set it up so that I can see it?


Operations such as logging in are done without any problems.

Hi there, 


Welcome to Box Community and glad to assist! 


Can you please send us a screenshot of the error? You may attach your screenshot in this thread and we'd love to further assist. 


Thanks for posting!  


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