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Question

Thailand to be able to view the BOX shared folder in the browser

  • May 27, 2025
  • 1 reply
  • 8 views

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Hello
Even if you send us the URL of the BOX shared folder by e-mail, only a gray tone will be displayed on the browser screen, and you will not be able to see the folder.

How do I set it up so that I can see it?

Operations such as logging in are done without any problems.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

Can you please send us a screenshot of the error? You may attach your screenshot in this thread and we'd love to further assist. 

Thanks for posting!