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Hello,


My phone broke a few months ago and when setting up the new one, I forgot to add back the 2FA for box.com.
Unfortunately, I realized that yesterday when I got logged out and was not able to log back in.


I tried to use my account backup codes in place of the 2FA but when I do it sill asks me for a 2FA code.


Is there any way to receive a temporary code to finally login please?


Thank you!

Hi Benjamin,


Welcome to Box Community! 


To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 


Thanks for posting!


Hey Rona,


Thank you very much!


360497915707
I was able to login in and reactivate my 2FA, so we can close this thread and the ticket :)
Thank you for your help


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