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Question

cant open file

  • May 27, 2025
  • 1 reply
  • 24 views

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Hi I was sent a file and I have opened a file from them before but this time it wont open this is the message I get:

 

This shared file or folder link has been removed or is unavailable to you

 

I contacted the sender and they didn't remove it.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Constance,

Welcome to Box Community and glad to assist!

It shows that you have a designated team that works with Box Premier Services.

For immediate assistance, you should contact your internal helpdesk team.

Thanks for posting!