Hi Michelle,

Welcome to Box Community and glad to assist!

To reset the password for your Box account, follow this process:

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.


2. Check your email, you will receive an email with a link to reset your password.

• • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  
  
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  
  
  • Also, check your spam folder in your email client for this email.
  
  

Pro tips for creating a 'strong password'

• A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.


• A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.


• The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).


• If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

Thanks for posting!