Support Forum

Hi,I changed account into a new email and I would like to migrate all the previous account files into the new one. At the moment, I'm not able to log in with the old one. 

ファイルを印刷したいのですが、印刷ボタンもダウンロードボタンも出てこない。PDFとしてダウンロードもできない。どうすればできますか？

Hello, I am trying to get the tracked formatting changes to NOT appear on my Box view. I turned off the track formatting changes in Word and even in the advanced settings, but they still appear within Box.  Also, my track formatting changes are permanently on in Word every time I open any new document. Does anyone know how to disable that as the default? Thank you!!

My colages of <personal information-redacted>user need to reactivat her account and E-mail confirmation not recived. 

need to change my password

間違ってアカウントを削除してしまったため、その復元をお願いしたいです。 メールアドレス:  削除した日時:2024年7月29日15時半頃 よろしくお願いします。

I'm trying to add an email address to my account, but I get the following error message every time: "There was an error while trying to add XXX@YYYYY.io to your account.".. this email has already been use?? and was not added to enterprise?  (where XXX@YYYYY.io is my actual email address) How do I fix this?

Yesterday I converted my Personal Plan Box.com account to Enterprise with 3 seats.  I am only using one seat so far.    However, when I try now to invite another user, I see that although only my existing (formerly Personal) account shows up (correctly) in the list of users, there is a message that says, "19 of 3 seats used. Buy more seats." The other 18 users are just invited collaborators who had access to specific folders on my account before I converted to Enterprise, they are NOT part of my Enterprise plan.    I don't understand why I cannot add 1-2 more users to complete the three seats I purchased.  Why are External Users considered part of my 3 seats?!      

Hello, we recently changed organizations and need to update our login information to be a new email address, as well as change the default and secondary email address of our admin. 

I am randomly getting this error that Storage limit exceeded, unable to upload files. However when I logged in to check it shows O B of 10 GB used. So I am not sure what the problem is ?

Hello, I am trying to add to my enterprise domain a user who already has an account with their work email but is not attached to any enterprise. How do I connect this account?  Also, when searching this seems to be something that comes up often and always results in a ticket creation. I suggest you streamline the process for what seems to be a recurring issue. Thanks.

My account indicated 8.4 GB of 10.0 GB used but there is no file in the storage or trash. I read that a script could be run to correct this issue. How do I get that script run? Thanks for the help!

I am not able to Accept Invite from my business email address. I get this error message:  

I'm new to Box and trying to set up my first Relay workflows. I'm trying to set up one with a Manual Start, but the Manual Start button is nowhere to be found. I confirmed the workflow is set to active... what am I missing?  

Currently I'm trying to create a folder through the api but I get the following error. {"type":"error","status":404,"code":"not_found","context_info":{"errors":[{"reason":"invalid_parameter","name":"parent","message":"Invalid value 'd_279323865143'. 'parent' with value 'd_279323865143' not found"}]},"help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Not Found","request_id":"gehgn8hsh36vmq65"}   The weird thing is that the folder definitely exists and I already invited the App user to the folder (made it a co-owner of the folder) and for some reason this still has not worked.  I tested this on my dev environment and it works there but won't work for my production environment. Anything I could be missing? 

bom dia   gostaria de uma ajuda como que faço para restaurar um versão da planilha Excel pelo box, eu faço o uso da versão grátis, fazendo algum upgrade eu consigo fazer essa restauração ? 

I get the message "The link to this shared file or folder has been deleted or is no longer available." Can anyone tell me what to do?

Even though I paid the annual membership fee in a lump sum, about 5,000 yen was debited by credit card every month.I'd like to know the breakdown of this debit.How do I do that?

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So I'd like to know if these mail adress are in supplession list. Below is the link for the article that I read. Troubleshooting Issues with Email Notifications – Box Support Regards,

My colleague changed mobile number and cannot access 2FA to login. I have discussed the solution with them but have not received a response. please answer how to access.  I'd like you to release 2FA. (I am handling this on behalf of my colleague.)

Hi, please run the script to correct the storage usage for my account as described in this support article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect. Thanks.

BOXで開くボタンがグレーでファイルを開くことができない  

I removed  a collaborator on accident and cant go to my files. How can I fix that? I dont have contact with the collaborator and need the information in my files 

We would like to know if our Box drive is being backed up to the cloud?  If it is not, what do we need to do to set this up?

Buonasera mi hanno rubato i dati di e-mail e carta di credito vorrei annullare l abbonamento come posso fare grazie .