Support Forum

i just bought a surface pro 11 and try to install my box account to start working but after installed the app keep asking me to restart and cannot go into login mode.

I changed my device, and the authentication app has changed, so I can no longer use multi-factor authentication.

Hi,  I believe the space usage on my account isn't correct, can you please check it out? Space show in box at least 9GB Used, Listed with box drive used 2.8 GB I can't Upload files to box. Can you run the script in order to correct this situation? My ID account is: 32625532253 Thanks

Hi! As in the title, I'm trying to share files with external collaborator. I sent an email to my administration, but I'm unsure of whether there is someone in charge of the email.  I changed my settings so I can send to the external collaborators' emails, but they are still listed as "pending." Could you please help, and am I perhaps missing anything? Thanks!

Hello!  I am looking for files posted in this box folder https://ibm.ent.box.com/s/2bd7cs8xlalz0f3khbidhdk0p52dp8m9 Can you pls. help restore this folder?  It was originally created by Raymond Fallon (personal information-redacted) back in March, 2024. Thanks for your assistance! Graciela White (personal information-redacted)

Hello,In my account, it says that I am using only 700MB out of 10 GB, but when I want to upload a new File, I get a "Storage is full" error.Can you help me there? Thanks in advance.

Hello, my company is merging with another company, and we'll be changing our domains to a brand new one. How will that affect my current SSO credentials in Box if I use the new Domain to sign in? Any information helps.

I have 20 GB plan. I deleted all the contents but box app still showing using 968.4 MB space used. This issue happens few time before also. Can you please assist to resolve.

We are missing a number of files and folders.  This is an urgent need to locate and save the files.  Please contact me immediately at <personal information-redacted>

It says there's much more space used than the really used. I've read there's some script you can use to fix this? Thanks!

I have 50 GB plan. I deleted almost all the contents but box app still showing using 47.4 GB Space. How I am supposed to clear really all the "unused" space and use it again as a new one? Please let me know Thanks

the file size online shows as 19gb used but there is only 3 GB in the folder. How do i fix this myself please? Many thanks  <personal information-redacted>

I can't sign into my account.  The account requires 2FA but I can't add Box.com to my authenticator because I can't sign into my account.  

We have two companies and I need to move a user from one company to the other company so they can keep all their files and content. Is there a way to do that?

Hi Team, my domain is fpps12.com and unable to login since it was configured with SSO authentication. Now I'm trying to login with SSO, it gives the following error.   As my entire domain is federated, I cant even access my admin account to disable the SSO. Please try to fix this issue at the earliest. Thanks, Sathish

New user is not receiving collaboration invitation to his email

Hello, I have an enterprise subscription to Box which allows me unlimited storage.  But for the past couple of days, every time we try and upload new files to Box, it throws up an error saying storage is full.  I don't understand how this error can come up when I subscribe to the unlimited storage option.  Any assistance/ suggestions would be appreciated.  Regards, Roshan

My Account Storage used file size is miss calculating I need this issue resolve

Hi,  I tried to add a new user, but got the message that her email address was already used for a personal Box account.  She deleted her account about two hours ago, but I still get the same message when I go to add her email address.  How long does it take to clear that address so that I can create a new account (in our Box account) using it?

Hi - I posted this the day before yesterday : Hi, I have a problem that I have had once before with Box - on my accounts page it says I am using 92.6GB of my 100GB, however I have nothing like that uploaded to my Box. I have emptied the trash, but still it remains very high. This happened once before & I contacted Box & they sorted it out for me....I do need the space now, could you please help me get my space back?! Thanx! You replied that it can take time for the space to show as clear, but it has been this was for a while now - it's not that I just deleted loads of files & didn't see the space immediately - it's that I have nothing like 90gb uploaded but that's what my account settings is showing! I have some big files I need to upload so I really need the space clearing - can you help me? It did happen once before & customer services was able to clear the space for me - it would be great to get that to happen again!

Dear Box Support, Hello. Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used? My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit. Thank you for your help! Evan Peck

Hello I am Using Box Search API and Also Try To Search With dll When I Give the Search Keyword “disposition” In response I Get the files Which contain “disposition” in file name and file content.But ,Here i also get files Which Contain Different Keyword “dispositive” and “disposal”Hello ,Box Team Can You explain me this ?and i also try with Exact Match using operator “disposition” but return same result.

We have a folder with about 4000 files in it. We would like to be able to share the folder and allow people to download individual files from it. But we would like to prevent the easy 2 click download of the entire folder contents. Is this possible to setup?

Our branch auditor is requesting a letter and documentation confirming that Box meets the SEC 17a-4 requirements. How can I get this information ASAP?

There's no option for me to add any more email addresses to my account. Therefore,it is impossible for me to change my default email address (the email address that I use to login). All of your your other support responses in the forum tell me to click the button for "Add more emails", but I'm not shown that option!