I can't sign into my account. The account requires 2FA but I can't add Box.com to my authenticator because I can't sign into my account.
Hi Emily,
Welcome to Box Community and glad to assist!
Looks like the Multi-Factor Authentication isn't enabled in this account. By any chance, do you have an alternate Box account with the MFA issue?
If so, using this link please create a ticket so we could look into the issue.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.