Skip to main content
Question

Log In Issue

  • May 27, 2025
  • 1 reply
  • 82 views
  • Translate All
Forum|alt.badge.img

I can't sign into my account.  The account requires 2FA but I can't add Box.com to my authenticator because I can't sign into my account.  

    1 reply

    Forum|alt.badge.img

    Hi Emily, 

    Welcome to Box Community and glad to assist! 

    Looks like the Multi-Factor Authentication isn't enabled in this account. By any chance, do you have an alternate Box account with the MFA issue? 

    If so, using this link please create a ticket so we could look into the issue. 

    We'd love to further assist! 

    Translate
    Terms of ServiceAccessibility statement