Question

Log In Issue

I can't sign into my account. The account requires 2FA but I can't add Box.com to my authenticator because I can't sign into my account.

Hi Emily,

Welcome to Box Community and glad to assist!

Looks like the Multi-Factor Authentication isn't enabled in this account. By any chance, do you have an alternate Box account with the MFA issue?

If so, using this link please create a ticket so we could look into the issue.

We'd love to further assist!

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