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Question

Account storage Space is Incorrect

  • May 27, 2025
  • 3 replies
  • 9 views
C
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Hi, 

I believe the space usage on my account isn't correct, can you please check it out?

Space show in box at least 9GB Used, Listed with box drive used 2.8 GB

I can't Upload files to box.

Can you run the script in order to correct this situation?

My ID account is: 32625532253

Thanks

    3 replies

    C
    Forum|alt.badge.img
    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Gustavo,

    Welcome to Box Community and glad to assist!

    We'll be needing more details to investigate and I've opened a new case. A member from Box Support will be in touch and please keep an eye out. 

    Thanks for posting! 

    C
    Forum|alt.badge.img
    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Attached two images one was take from low left corner of Box an a Image from box drive, the space showed is incongruent. Additionally a message is displayed that my space is very Low.wyx01J5NYRXP6YX74EMWT787TEF86.pngjnw01J5NYSV8H7WAE4240QC5A6VMQ.png

    C
    Forum|alt.badge.img
    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    What can I do?, this mistake remains after more than 24 Hours (since 15th August and before)

    I wrote many times in Help section without any result.

    Thanks.


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