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Hi, 


I believe the space usage on my account isn't correct, can you please check it out?


Space show in box at least 9GB Used, Listed with box drive used 2.8 GB


I can't Upload files to box.


Can you run the script in order to correct this situation?


My ID account is: 32625532253


Thanks

Hi Gustavo,


Welcome to Box Community and glad to assist!


We'll be needing more details to investigate and I've opened a new case. A member from Box Support will be in touch and please keep an eye out. 


Thanks for posting! 

Attached two images one was take from low left corner of Box an a Image from box drive, the space showed is incongruent. Additionally a message is displayed that my space is very Low.wyx01J5NYRXP6YX74EMWT787TEF86.pngjnw01J5NYSV8H7WAE4240QC5A6VMQ.png

What can I do?, this mistake remains after more than 24 Hours (since 15th August and before)


I wrote many times in Help section without any result.


Thanks.

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