Support Forum

Afternoon team, I am writing to ask you assistance to recover permanently deleted folders. Deleted today or yesterday. Would you be able to help me, please? This would be really appreciated, thanks. Stella

We have just purchased a new Business account with ten users. Five out of the ten users are existing users connected with an external (third-party) enterprise. How can we add them so that they are part of our internal enterprise? 

the original admin is no longer with the company and her email address is no longer active

Hi, I've seen a lot of messaging from Box recently about Box Sync not supporting Apple Silicon Macs and recommending using Box Drive instead. I don't use a Mac, so this is a general question. Is Box Sync going away in the future for Windows too? Thanks!

need data usage updated for my account please. curious when this issue would be fixed as well.

I have invitation to collaborate on a folder but when I try to open the link I get a  Oops! We can't seem to find the page you're looking for. Message. Any recommendations on how to access the folder?

Need to disable box file sharing links without creds for all parties

I'll ask you to resend the email for authentication.

Hello, I wanted to change from SMS 2FA to an authenticator app, and had to first remove my SMS 2FA to be able to do so. Then, two problems arose: - When trying to activate the 2FA with an app, it will keep 'generating' the QR code, but never show one, so I cannot add it (I tried Edge and Firefox on Windows 11, I also tried Safari on iPadOS 17.6) - When trying to activate the 2FA with sms (like I had before) it keeps saying that my phone number is not valid, whereas I am sure it is correct (I tried with / without country code, etc) The result is that I now cannot configure 2FA. Can you please fix this asap?

My friend lost access to the duo-factor authenticator he was using for the account, so now he wouldn't be able to verify and log back in. There's also no way for him to create a ticket because he doesn't have access to the account.

Box is requiring a stronger password to access a folder, but since I log in with Google, I don't have one, or I don't know what it is. I tried to reset my password and as soon as I type in my email, it just logs me into my account automatically and takes me to my home page without letting me reset or change the password. Need to access this file ASAP. Please help!

Unfortunately, this means you will have to manually upgrade to a newer release once this issue is resolved. Please report this issue to the Box User Services team.

I'm trying to add a user but get an error message stating "Email already used in a Box account but not associated with an enterprise."  I had that user change their email by adding a new one to their account and removing the one on our company domain -still get the same error.  Please help  

After installing the App on my Mac I am unable to log in.  I just get a new log in window each time I enter my details.  Ive tried deleting the app and reinstalling but the same thing happens.  Has anyone know how I can make this work on Mac.   Thank Wayne

user  Jagdish Gillan shows error saying storage is full but it isnt- he has unlimited.  Please let me know how to fix,  thank you,

I recently changed my account email and so I wanted to set up a new two-step verification, however the QR code will not load and the phone number and email options result in being invalid. When I try to remove the previous verification method it will not work.

I need customer support, my box drive is not updating. I only use box on browser and for 2 weeks now I can't upload anything, not even a picture.I received a notification reminding me I have low storage, but 15GB should be enough for a picture.

I can not find the box owner and I can not find box support contact either. How can I request access? 

Hi, my account says  10.0 GB of 10.0 GB used   I'm unable to upload any new files. 5 days ago I've deleted a big folder, but the space wasn't freed. I've also summed the sizes of all folders myself and have seen that I should have around 1GB free. I would appreciate any help with this issue.   Thanks!

確認メールの期限切れの為

I created a Box account through a Google email, everything was fine up to that point, but when I downloaded Box Drive and tried to open my account it presented problems, it entered a type of loop, where "LOG IN" appeared in the application, and then it sent me to the browser to complete the login process, but once I opened the account, the application remained on the same "LOG IN" screen, I have already deleted the application more than 3 times and it installed a previous version and nothing, what can I do?

I need to be able to generate a file request link from a Box API for some case automation.

Can you please confirm if an email is included on your email suppression list?  We are having issue with receiving box invite and authentication emails at this address:   Thanks,Brian Terlip JMI Realty

I did not authorize a payment for any plan and would never have authorized a charge of $540!  I only learned of this charge through Rocket Money (subscription monitoring).  I searched my email and I did receive an invoice for the $540 for 3 different boxes.  I do not have, nor do I want a Box subscription for 3 boxes.   Please refund the entire $540, and please let me know to whom or where my data has been sent via the 3 units I was charged for.  I'd like to know who has been receiving my data through the cloud. Thank you. Leola Oliver

A company shared a large file with me but when I open the emailed link it comes up in Box as file link removed or unauthorized contact sender or help desk. I had sender resend file link again but same outcome.