My friend lost access to the duo-factor authenticator he was using for the account, so now he wouldn't be able to verify and log back in. There's also no way for him to create a ticket because he doesn't have access to the account.
Hi Ciao,
Welcome to Box Community and glad to assist!
Due to security purposes, we require every users with login difficulties to reach out to Box Support directly.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.