Question
Login
I created a Box account through a Google email, everything was fine up to that point, but when I downloaded Box Drive and tried to open my account it presented problems, it entered a type of loop, where "LOG IN" appeared in the application, and then it sent me to the browser to complete the login process, but once I opened the account, the application remained on the same "LOG IN" screen, I have already deleted the application more than 3 times and it installed a previous version and nothing, what can I do?
Hi Christopher,
Welcome to Box Community!
I suggest that you manually reset Box Drive, follow the steps below:
To reset Box Drive on Windows
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
Mac instructions can be found here:
Hopefully this will resolve the problem. Let me know how it goes!
I have the same problem. I've tried following the reset instructions above (twice). I've also tried uninstalling and reinstalling the box app. I am still stuck in the login loop.
-Dan
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.