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Question

Two-Factor authentication

  • May 27, 2025
  • 1 reply
  • 14 views

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I recently changed my account email and so I wanted to set up a new two-step verification, however the QR code will not load and the phone number and email options result in being invalid. When I try to remove the previous verification method it will not work.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Clemente, 

Welcome to Box Community! 

To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!