Support Forum

Hello! I receive the error message that 23 files are not syncing. I always avoid using special characters in the file names, so this should not be the issue. I have submitted the error logs through the Box Sync application. Are you able to find the logs? Can you find out what the problem is? Thankful for any help. P.s. I posted this on community.box.com but was asked to post it here instead. Best wishes, Sebastian

i am running box drive on my pc with windows 10 [latest version] and my box directory [c:\users\me\box\] has recently changed from a regular directory to a link.. the link is mount point. this is a new change. it used to be a regular folder that i could do all the Windows processes i needed to do, like search...etc. i want to change this LINK back to a regular directory for my box directory. how do i do this. i have looked through the FAQs etc and have not been able to find a solution.  

Good morning, today is 17 August, Space problem is not solved yet My ID is: 32625532253 Thanks. Attached images

I'm on the Enterprise trial plan, but cannot find Hubs in Enterprise Settings > Content & Sharing > Hubs to enable it. When I search for it in the search bar, hubs is greyed out and it says "This feature is currently unavailable." when I hover over it. This is the feature I would like to test out in order to see if it'll work for my organization. Any tips on how to get it to work?

How do you add users that already have personal accounts tied to their email?

Booking 2024 is missing. It was last used at the end of the day yesterday and is not showing on box drive or box.com this morning. I am the administrator of the account and that folder. None of us can find it, even using search on box.com

I have added a new user who is not getting my verification email. We have checked spam and deleted the user and readded her. 

Hello, i already delete a lot of files and folders, but i still have 10 on 10 on my storage.I already read the article : Storage Usage Or File Count In My Account Is Incorrect But only the support can run the script to refresh...   Please can you refresh for me ? Thanks

I am creating an open support case with Box, as instructed. "Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue."

Please help me add and remove a user.

I was working on 6 models in Chief Architect yesterday and when I logged into our system this morning the files I worked on now show 0 KB of data.  How can I recover yesterdays work?

InvoiceのSold toの住所を変更したが変更できません。やり方を教えてください。

Hi,   We are trying since days to get the Confirmation Mail for a new account but it does not arrives. How can we manage? We checked all spam, etc but still nothing is arriving in the mailbox. Thanks to help us as we need the access for work.

Hello,  I'm needing help with setting up a password/updating my password in order to access shared files. I created my account using my Google login, but now this seems to be preventing me from following the normal procedure. Many thanks; looking forward to your assistance. Best, ~ Thomas

My account 16409154577   shows that the limit of 10GB is used!  this is not true at all.  Please run the related script on my account. Thanks.

I have English set on my Account settings   However, when I open my box notes all the UI buttons have other language     How do I change the language to English???  

I could not find some of my folders in Box from yesterday. And if I try opening any available file, I get a message that the file is moved to another location. I searched Trash but there was no data available.

For the search interface,  Search for content - API Reference - Box Developer Documentation I am wondering how to know the folder layers from the response. I see there is a property named Path_Collection, which seems has all folder names, but the sequence_id property is always 0. How can we know which is the direct parent folder, which is the second level? Can we relay on the item sequence of the collection?

1つのアカウントで複数のデバイスにログインできますか?試してみると、「ログイン資格情報が無効です」というメッセージが表示されます。何か特別なことをする必要があるかどうか知りたいです。

Hello, I just found out, approx. 50% of my folders are missing, as they are at disposal for other collaborators, there are not deleted by their owner. Neither are they in my trash. The notice is "This shared file or folder link has been removed or is unavailable to you." or  Oops! We can't seem to find the page you're looking for. Can you help me, please? KR Michaela

Hi, as the title says, I no longer have access to the authenticator app and this account is needed to be accessed by another person. I'm only able to login because I was able to authenticate using the authenticator before losing it.Thanks!

I deleted and free up space but still cannot upload and saying storage exceed quota. 

hello, my box says that it is at 100/100 but my pc shows only 84gb full. this has happened in the past. Can you fix this for me please? thank you!  

I need to review information in this BOX folder however I dont' have access to it. https://flex.ent.box.com/folder/120281949882?s=xu67eyguj5z83mq36v2hiar89wycdx0j 

Dear Support Team, Could you please run a script for my account to fix the data inaccuracy issues related to my storage size? Thank you in advance for your assistance.