Skip to main content
Question

Files not syncing

  • May 27, 2025
  • 1 reply
  • 11 views

Forum|alt.badge.img

Hello!

I receive the error message that 23 files are not syncing. I always avoid using special characters in the file names, so this should not be the issue. I have submitted the error logs through the Box Sync application. Are you able to find the logs? Can you find out what the problem is? Thankful for any help.

P.s. I posted this on community.box.com but was asked to post it here instead.

Best wishes,

Sebastian

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Sebastian,

Welcome to Box Community! 

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!