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Unable to Set and/or Update Password because of Initial Login with Google

  • May 27, 2025
  • 3 replies
  • 83 views
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Hello, 

I'm needing help with setting up a password/updating my password in order to access shared files. I created my account using my Google login, but now this seems to be preventing me from following the normal procedure.

Many thanks; looking forward to your assistance.

Best,

~ Thomas

Best answer by community-manager

Hi Thomas, 

Welcome to Box Community and glad to assist! 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

Thanks for posting! 

    3 replies

    C
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    Also, an official 'solution' probably would be a great add to the Support Articles or otherwise. It seems this question has been asked several times before, but following those threads doesn't seem to help find a fix.

    C
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    Hi Thomas, 

    Welcome to Box Community and glad to assist! 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

    C
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    Awesome! That worked; thanks so much!

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