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Question

Unable to Set and/or Update Password because of Initial Login with Google

  • May 27, 2025
  • 2 replies
  • 12 views

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Hello, 

I'm needing help with setting up a password/updating my password in order to access shared files. I created my account using my Google login, but now this seems to be preventing me from following the normal procedure.

Many thanks; looking forward to your assistance.

Best,

~ Thomas

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Also, an official 'solution' probably would be a great add to the Support Articles or otherwise. It seems this question has been asked several times before, but following those threads doesn't seem to help find a fix.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Awesome! That worked; thanks so much!