Support Forum

My storage is full, but it isn't. I am seeing 10 GB used but it is not in actual.

I want to change the email address associated with my box account.  The posts say add an email (I cannot seem to find that as an option) or upgrade (but what level do i need to upgrade to be able to change my email associated with my account?) Please Help

We are no longer able to provision users in Okta. We are getting the following error " Automatic provisioning of user XXXXX to app Box failed: Could not create new user. 409 - User with the specified login already exists.".  I tried adding the users in the console as mentioned below but also got an error. https://support.box.com/hc/en-us/community/posts/4408953935379-Issue-with-user-provisioning-from-Okta-to-Box-via-API

For the past week, whenever I open up the files tab, or try to open a file with an external link, it would show a blank page. The same thing would happen if I tried to open different tabs on my account settings page as well. Does this have something to do with the plan that I'm currently on?

tenia 6 GB usados de 10 y me marcaba que ocupaba 12 GB por lo que no sincronizabaAhora BORRE todos los archivos tengo CERO archivos y me dice que ocupo 4.4 GB de memoria en el BOXQue puedo hacer ???

I set up a new BOX Folder yesterday and sent an invitation to one external user.  I have sent the invitation twice and he has not received either one.  I am assuming that it is going to his spam folder or junk email but I do not know what to tell him to look for. Can you tell me what email the invitations come from?  A screen shot of what he is looking for would be great. Thanks

The number of space used on my account and the one that is actually shown on my local machine seems to be inconsistent. Could support team run a script to correct this issue please? Thanks

Hi. I have cleared all my data from the My Files folder, however my current file storage space available for my account is 9.6 GB of 10.0 GB use, although there are no more files. Can you fix my account file storage capacity problem?

How can I get to login? I have set 2FA on my account, but I deleted 2FA apps on my phone. Please let me know how to retrieve my access to box.- I have set 2FA on my account.- but I lost 2FA apps from my phone.- now I cannot get 2FA number to login, so I cannot login box site anymore. please inform me if it's not enough data to get back it. note: account in the problem is not current account in this thread. because the account is not able to login the box...  

Upload failed error - Quota exceeded but I deleted all the ones i had in my folder and now have all 10 GB for a 361,077 KB file

I can't log in because I changed my mobile number and can't receive SMS. How can I disable two-step authentication or change my mobile phone number?

Excel file not opening. On Box, I use Excel on my PC laptop with Windows 10 OS. Excel has functioned fine for years with this exact file, but now I only get the message that Box is opening Excel, but it never opens, even though I currently have 3 Excel files open with functional  saves to Box. Please help.   DStutz

I'm using Box Sign to handle signature requests and need signers to upload extra documents, like ID photos, with their signatures. I've checked the interface but can't find a way to ask for these extra attachments. Can anyone show me how to set up a signature request in Box Sign that requires signers to upload an ID photo or other documents? I'm looking for any settings or steps I might have missed.

Translation from Japanese to English using chatGPT Box Support Team, I hope this message finds you well. We are experiencing an issue where synchronization stops under the following environment. We have tried several recovery measures, but none have resolved the issue. Could you please advise us on how to resolve this? Operating System: Mac OS 14.3.1Device: iMac Pro 2017Box App Version: 2.40.333Network: Up to 1Gbps fiber optic connection (both wired and wireless) Issue Description:When using the Box client for synchronization (upload) via Finder, the process stops midway, and at the same time, download synchronization also halts. Even when accessing Box through a browser (Chrome) and attempting an upload, the progress reaches 100% but does not complete. Additionally, when synchronization stops on the client, Finder sometimes displays a message indicating that the server is busy.   Boxサポートチーム お世話になっております。 以下の環境で同期が止まってしまう現象が起きております。いくつか復旧のための措置を試しましたが解決に至りません。解決方法を教えてください。 OS:Mac OS 14.

My folder that is named All Files has no files. But my folder says 「121.0 MB/10.0 GB used」. Please clear my folder capacity. Then make my folder「0 MB/10.0 GB used」.

Hi There Ive changed my companies name and would like to ensure that my future filings have my new DBA name in them. How can I do this?Thanks a lot

I was sharing event materials using the "Box Individual" plan, but it seems that a bandwidth limit was reached, preventing further downloads. After switching to the "Business" plan, the issue was temporarily resolved. However, I am concerned about encountering download restrictions again in the future. Could you please provide information on the approximate bandwidth limits for these plans?Thank you for your assistance.Best regards,

I have uploaded a presentation containing media files such as audio (mp3) and videos (mp4) within the powerpoint. On Friday these were playable on the desktop version of the app.box.com platform, but today, when revising a new version, the media files no longer play on the desktop platform and need to be downloaded to work which isn't ideal for my presentation format. Any fixes known?

I have created a Box custom app and am trying to download a file. I tried to issue tokens by JWT with the following reference, but it did not work. ## Reference https://github.com/box-community/samples-docs-authenticate-with-jwt-api I think what doesn't work is that the plan is `Box Individual`. Please let me know what plan is required for JWT certification.

Hi, I was using SMS based 2FA and wanted to change to authenticator app (it is more convenient) but when I deleted SMS 2FA I am unable to setup auth app, QR code never loads... Now I cannot set any 2FA, not SMS not email... Please help! Miodrag

we started seeing the issue with box. When we are trying to download a file from box folder to fsx share, file get copied with 0 KB. We are using windows PowerShell script for running the job.

I work with internet retailers to build new product listings on their sites. Some require all images to be provided via url links. The links that I provide from my Box server do not work for them for some reason. Links that I generate from dropbox work just fine as long as I change the last character from "0" to "1" but I pay a lot of $$ for Box and it would be much easier if I could just provide the links from Box. They can't tell me exactly why the links don't work but there has to be something I can do. Please help.

I just updated to the executive box, and all of my files have been lost. How can this be resolved?

The link expiration option when i share files is grayed out and not available.   I see a few other posts in the forum with no responses, so maybe this is a common issue.