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Question

Unable to setup 2FA

  • May 27, 2025
  • 2 replies
  • 15 views
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Hi,

I was using SMS based 2FA and wanted to change to authenticator app (it is more convenient) but when I deleted SMS 2FA I am unable to setup auth app, QR code never loads...

Now I cannot set any 2FA, not SMS not email...

Please help!

Miodrag

    2 replies

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Miodrag,

    Welcome to Box Community and glad to assist!

    Looks like the Multi-Factor Authentication (MFA) is not enabled for this account. By any chance, do you have an alternate Box account with this issue? 

    If that's the case, please contact Box Support using your affected account. 

    Thanks for posting! 

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Rona,

    As far as I know this is the only Box account that I have...

    Miodrag


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