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Question

Media Files Not Playing In Platform When Uploaded

  • May 27, 2025
  • 1 reply
  • 15 views

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I have uploaded a presentation containing media files such as audio (mp3) and videos (mp4) within the powerpoint.

On Friday these were playable on the desktop version of the app.box.com platform, but today, when revising a new version, the media files no longer play on the desktop platform and need to be downloaded to work which isn't ideal for my presentation format.

Any fixes known?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Steven, 

Welcome to Box Community and glad to assist! 

Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these accounts.

To know more about Box Preview, you can visit this article

Thanks for posting!