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Question

All Files Tab Shows a Blank Screen

  • May 27, 2025
  • 1 reply
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For the past week, whenever I open up the files tab, or try to open a file with an external link, it would show a blank page. The same thing would happen if I tried to open different tabs on my account settings page as well. Does this have something to do with the plan that I'm currently on?

    1 reply

    Forum|alt.badge.img

    Hi Jonah,

    Welcome to Box community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications
    5. Try to connect to a different network
    6. Reach out to the owner of the link and request for a new shared link.
     
    I trust that the above steps will do the trick. Let me know how it goes!

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