For the past week, whenever I open up the files tab, or try to open a file with an external link, it would show a blank page. The same thing would happen if I tried to open different tabs on my account settings page as well. Does this have something to do with the plan that I'm currently on?
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Hi Jonah,
Welcome to Box community!
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your firewall is configured for Box apps https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications
5. Try to connect to a different network
6. Reach out to the owner of the link and request for a new shared link.
I trust that the above steps will do the trick. Let me know how it goes!
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