Skip to main content
Question

Unable to log in

  • May 27, 2025
  • 1 reply
  • 9 views

Forum|alt.badge.img

I can't log in because I changed my mobile number and can't receive SMS.

How can I disable two-step authentication or change my mobile phone number?

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi,

Hi, 

Welcome to Box Community!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann