Support Forum

Hello, I need to change the primary admin for our account as the former admin left the company.  I have access to his email.

Box is using all my available hard drive space on my mac, it got so bad last week I had to rebuild my machine as I lost an important document I was working on as Indesign could not save it

I've had this issue for over two weeks now. Any document that is not recent enough (over 30 days old), is not loading. It takes aaaaages (there's a loading circle that appears next to the file name that supposedly shows the progress, but it stays always the same, very close to 0%), and then suddenly an error pops up "The operation was cancelled". I've tried quitting box and opening it again, quitting the apps themselves (Preview, Microsoft Word, Adobe InDesign), but nothing fixes it.  Help please! I can't work without my files. 

Hello, To access clients and suppliers, Box asks me to update the password to a more secure one. But to update it it asks me for the previous password. I don't remember, or it won't let me... I have tried many times without successHelp me, please?

I wrote the following source code. But I get a bad reqest on updating the shared link.Please tell me what is wrong. box-node-sdk:3.6.0try {     const appUserClient = sdk.getAppAuthClient('user', "1469068084");     await appUserClient.files.update("1579863908562" , { shared_link: {         permissions: {             can_preview: true,             can_download: false,             can_edit : false         }}});     } catch (error) {     console.log(error); }

I cleared my browsing history as suggested by previous posts but this is not helping. How can this be fixed?

Hi there,   I've seen a weird situation happening on recent files which is showing files that i've not opened recently. I've check all the devices linked to my account and there's no security issue in there.   Is there any chance that the recent files list shows files that you've not opened? The datetime it shows matches to when I was uploading new files but not opening any of those it lists.   Thank you in advance.   Best,

I am getting some conflicting information about the box.com server locations. In some of the German language documentation, I am told that box.com is DSGVO-compliant due to its local (in Europe) servers. I am a healthcare provider in Germany and in order to be compliant with local laws, I need all of my data to stay within Germany and not be sent to servers in the United States. Can you clarify this for me?

This morning several of our staff noticed a handful of design docs that were there and accessible yesterday are now showing 0 bytes amd can't be opened. No one has touched the files or folder and there has been no change in our account during that time period. Shows the same for all people who have access to the folder. Please help!!!

please help all our office files are gone when i upgraded this should't happen.....................

I am in the Box Drive - and searching for filenames - It only looks at the top level - How can have search look at the sub-folders too ?

I have deleted everything on my account but it's showing there is no space available, to upload anything else. 

I'm attempting to add users, but when I select the option the interface does not load.  I have attempted on Chrome, Firefox, no luck, just a box with three bars 'loading' until it times out.

I want to transfer folders from one User to another user using Collaboration Transfer Method following these posts.https://developer.box.com/guides/users/deprovision/transfer-folders/#fetch-collaboration-id-as-transfer-to-userBut now blocked by this step "Remove Transfer From User as Owner",because It does not work to get Owner collaboration ID through "get collaboration endpoint" and the return result only include Co-Owner collaboration ID. Is there any other way to get Owner collaboration ID?

WHAT A HORRIBLE PRODUCT.  THIS IS AN EMERGENCY - CANNOT REMOVE THIS PARASITE FROM MY MACBOOK AND IT NEEDS TO BE DONE THIS VERY INSTANT.  

I have a business account. However any time I am transferring genomic data it is taking long and sometimes I receive error messages. Moreover, I need to down-load files one by one. I would like to know if anybody is using the enterprise account  and if they still encounter the same issue, or if this account will allow the up-load and down-load files in batches. Thank you

I have only 35MB of files in my account and I just emptied rest everything to refresh my account - however the system is displaying that I have consumed 2GB of space. I don't even have anything in trash or anything such that. Request if something can be suggested for resolution. Thanks

I created a box note on Wednesday 24th July that I can no longer acccess and no one else I shared the link with seems to be able to either. How can I get this fixed? it will be hard to recreate the info inside it.

The "space used" amount is inaccurate on my account, limiting my ability to post new content.  I see from other articles that you can fix this up.  Please let me know if you need additional information.

Hello, I logged into Box to find all of my files missing. What is going on??

Storage Usage Or File Count In My Account Is Incorrect

It's been 10 days since I submitted my app to the Box App Center for review, but I haven't heard anything back yet.Please reply.App name: "Bundle"https://app.box.com/developers/console/app/1668807/center

I am trying to login to Box web but am stuck on the "Verifying Device Security" page and connect. Any recommendations as all other team members are able to login?

Following along the lines of https://support.box.com/hc/en-us/community/posts/28582163642131-Used-space, I have an inaccurate size count, possibly by as much as 20GB.  Please help.

still added the TX on the DNS. in the console it's green now. But i can't find where to change the admin Email