How can I get to login? I have set 2FA on my account, but I deleted 2FA apps on my phone.
Please let me know how to retrieve my access to box.
- I have set 2FA on my account.
- but I lost 2FA apps from my phone.
- now I cannot get 2FA number to login, so I cannot login box site anymore.
please inform me if it's not enough data to get back it.
note: account in the problem is not current account in this thread. because the account is not able to login the box...
Hi Jun,
Welcome to Box Community and glad to assist!
We suggest creating a new ticket with the affected account. If you can't log in, please use this support link to contact Product Support.
Thanks for posting!
Hi Rona,
Thanks for your comment!
I have gone to the link you mentioned, but it's the same site "box support" as here.
How can I reach the Product Support?
or could you issue a ticket for me to access again?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.