Question

Lost Files

I just updated to the executive box, and all of my files have been lost. How can this be resolved?

Hi Dafiya,

Welcome to Box Community and glad to assist!

Due to your upgrade, your contents will be inaccessible for certain period of time.

This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.

Thanks for posting!

Sign up