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Question

notifications and email notifications not working

  • May 27, 2025
  • 1 reply
  • 85 views
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Hello I am not getting any notifications when someone uploads or downloads a file.  I have the settings set correctly and have not seen any emails in my junk folder.  Nothing is even posted in notifications in box.com.

    1 reply

    Forum|alt.badge.img

    Hi Jere, 

    Welcome to Box Community and glad to assist! 

    We've investigated our email server logs and it looks like your email  address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

    It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications. 

    Thanks for posting! 

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