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Question

HELP!!!! Files keep disappearing from folders

  • May 27, 2025
  • 1 reply
  • 14 views

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I own the files and the folders these are put into.  But about every 30-60 days these files disappear.  There are not in the Trash area, so cannot be restored.

Is there a time limit to how long a file can stay in Box?

Is there a way to determine how long the files should stay for access?

HELP!!!!!!!

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Victoria,

Welcome to Box Community!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann