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I own the files and the folders these are put into.  But about every 30-60 days these files disappear.  There are not in the Trash area, so cannot be restored.


Is there a time limit to how long a file can stay in Box?


Is there a way to determine how long the files should stay for access?

HELP!!!!!!!

Hi Victoria,


Welcome to Box Community!


I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.


Thanks for posting! 


Best,
Ann


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