Support Forum

I want to turn off this item, as I need to save changes I made on the respected pages. Unlimited version change to 1 version of file Files per page 20 (I want 100 instead) As it stands right now even box shuttle is useless and really need to use it.  

I recently received an email titled "Update regarding Box support for IPv6 access." The email is from boxteam@customer.box.com. Is this a legit email? Within the email, it states "In the meantime, we encourage you to ensure your environment is properly configured for IPv6. You can use box-test.com to test your readiness for IPv6 connectivity, where you will see your IP in IPv6 format." Is this legit? I cannot find any reference to this within the Box website.

Created account using a Google sign in, but now it wont let me set a password for the account. Need to do so in order to access a shared folder.

Hope paid for upgrade through Apple, I have not been upgraded User personal information-redacted  

The Owner has left our organization and I need to have her removed and me added as the Owner.   Margaret Stalsberg

I am getting this error: Unable to Save Workbook: Changes cannot be saved because you either reached the file size limit or your storage limit. I have deleted a lot of files and now I have 9.6 GB free and I am still getting this error. Can someone please help me?  Thanks.

I was sent a request for signature, after signing I cannot see the actual document I signed. I did receive an acknowledgment of signature, but I cannot see the actual document.

im not finding an answer in support topics - no admin is listed on my account and i cannot locate who within my org it is.  please assist? 

Hello everyone. As the title says, even though I was able to obtain an access token using JWT authentication,an error occurs when I call the API. I'm having trouble with this error, so I wanted to ask. I'm creating a simple application in C# that calls the API. I was able to create it without any problems up to the point where I was able to obtain an access token using JWT authentication. However, when I try to call the BOX API, the following error occurs. Status Code BadRequest: {"error":"unauthorized_client","error_description":"The \"box_subject_type\" value is unauthorized for this client_id"} I don't know what causes this error. If anyone knows, please let me know. Thank you in advance.

Please run the script that fixes my storage information - which shows 33/100GB taken up even after completely deleting and unsyncing the 66GB of files that had been previously synced. (This is unlikely an aggregate delay as the 66GB removed updated almost immediately) 

Is there a way to know how many people downloaded my file?   Thank you.

I am creating a folder in my local Box Drive - C:\Users\UseName\Box. Immediately after creating a folder I am trying to get the folder details through API call.  But I am not getting the folder details Immediately , It takes around 5-10 mins to get the folder ID.  I am using below API call :  https://api.box.com/2.0/search?query=Folder_Name Query Param - Folder_Name    

I have submitted a support ticket, but want to make sure I am getting a response as soon as possible.  I am needing 2-factor at every login.  I have enabled two-factor, and even though I have the cookie settings to clear each time the browser is closed, I am NEVER asked for two-factor on either Chrome or Edge?  Can someone please contact me regarding how to get this done?Noel Canon, EA

I create BOX sign documents, but Box doesn't send the notifications to the emails receivers.

We plan to use BOX as our new DAM. But as we work with the new Affinity DTP-Applications, we must be able to drag and drop graphic files from our BOX window in the web browser to the Affinity app canvas, like from any other website. Is BOX supporting drag and drop in MacOS FROM the BOX browser window? Thx, Stevo

I do not have an issue opening documents in Box unless the name has been changed by another user.  If I try to open a document that has been renamed by someone else, I get a pop-up notification that the document is opening but it never does.

I have separate documents saved as templates and would like to merge them into one template to send for signature using Box Sign. Is that possible?

My Box Drive icon is grayed out. I am not able to quit the application. The application does not show in the list when I force quit. I am trying to uninstall and reinstall Box Drive and I am getting this error. "Error: Box Drive is running" Please quit Box Drive first before resetting or uninstalling. We have tried all the troubleshooting articles on the Box support community and internet searches. Still not working. Help!

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 8.5GB may be used. Can you please take measures so that the storage capacity is displayed normally?

I am a Box partner, and I am trying to setup SSO using Okta as a provider. I have both an older, and current copy of the SSO Metadata XML from my client. When I originally tried to upload the older version of the metadata, I got the following error:  An error occurred while creating SSO connection.Please contact Box User Services. I reached out to my client and got an updated/more current version of the metadata file, but the option to upload a metadata file is no longer available. I've extracted the certificate from the metadata, and uploading it per the on page prompts, and it appears to accept the certificate, but then nothing happens. The page doesn't update with the new certificate, and if I refresh the page the error is still there, even if I save first. Can I get some help with this?

When tryinhg to disable SSO I receive the 2-step Verification Required I do not receive the email. I have tried the Resend Code and still no email Other authorised members have also tried with the same result.

I canceled my subscription on the last day of my trial period.   Account Number:Invoice Number:PO Number:Invoice Date:Payment Due By:Payment Terms:Payment Method:B01658232INV1179672804/16/202404/16/2024Due Upon ReceiptCreditCard <personal information-redacted> My card should have never been charged, but my company says the charge was never refunded.  I need a refund immediatly. Thank you,  Jesse Litchfield    

Hello, I want to subscribe to the Business Plan, but I want to ask, is the space really unlimited? Or are there limits? Because I want to upload more than 150 TB

Hello!  We are moving away from BOX Our contract expires on Sep,19 2024 - we may need more time to properly transfer data Is it possible to extend the contract for montlhy plan?

I submitted a post about 16 hours ago and it still says "Pending Approval." How long should I expect to wait before the post is "approved?"