Support Forum

Hi I am opening a ticket for 'personal information-redacted' She is not able to access a box link that I sent. Can we troubleshoot the issue? 

I still am unable to log into the Box Drive App on my Win 11 desktop to laptop, it takes me to the browser login screen, successfully logs me in, and redirects back to the Drive App and the app says Log In. it is an endless cycle.  I have cleared the Registry and other steps that I was given. No change.

Hi, I'm tearing out what remaining hair that I have trying to figure this out ... I don't use MS Office on Windows or Android.  BUT, I'd like to edit docs using local apps on Android as I do on Windows.  I also have a subscription Acrobat and would like to use that for reading and editing Box documents locally while on the road. How do I stop Box Mobile from always trying to us MS Office (which isn't installed) and allow me to select a locally installed app that will open the document?  This isn't an issue from Box for Windows or Mac, so why the issue with Android? Thanks in advance.

Hello,  I am a collaborator on an account set up by our accountant o share files between us. . It appears that this created a free account for me.  I now wish to open a box account for my own company using the same email that he used to invite me to collaborate.  Can I simply upgrade my account, say to enterprise, that will not include my accountant? T

Hi, I'm new to box.  My colleague shared a folder with me.  When I try to access the folder, I get a new page saying that I don't have enough storage on my account to access the folder.  I don't want to copy any of the files to my box account, I just want to download them to my personal computer.  Does anyone know how to do that?

I get a message with quota exceeded, and when I remove some files, the message remains and no update happens. Sync is blocked/. I already had that problem 3 years ago, needs an intervention from box tecnician - seems that nothing has been done to fix that problem. Please help.

I believe that we have Box drive.We can access our files online.   That is what I see installed on my computer.   Does that look like there are two versions of Box installed and could they be in conflict preventing live sync.Is "Box For Office" actually Box Sync?   Thank you

One of my users isn't getting the password reset or email confirmation email.  User email address is <personal information-redacted>

Hello   It seems I am not getting email notifications once a file has been sent or viewed and signed.  I did update the settings but still not receiving it  Thank you, Natalie

I want to look at what my engineer submitted to the portal on 9/16/24

We have a managed IT services company that helps administer our network and SaaS applications.  I am seeking information on how to grant them access to our Box.com environment so that they can facilitate the creation/deletion of users, password reset requests, billing options, etc.  They do not need, nor should they have access to, any files or folders stored in our Box account.  This would be an admin-only based user that would ideally only access the admin console to provide support functions. From what I can tell, I don't know if this is possible.  We have them set up within our Office 365 and Google Workspace accounts as non-licensed admin users, but I am uncertain if I can provide that same type of access configuration within Box.com. Any insight/advice/instructions would be very appreciated.

Is there a way to generate a report or filter files based on a user group and if they have open tasks assigned to them and how many tasks a user has been assigned/completed? Thanks!

I have set up my box account with my gmail so had no password connected to the account. It is now telling me that in order to get access to my files I need to update my password. I can't update my password because I don't have one originally, and when I try to create one in the settings, I get an error "there was a problem updating your password."

I need to add additional users to our account, but I'm not sure who our account administrator is.  My email / login is <personal information-redacted> Other users in my team are<personal information-redacted> Thanks, Eric

Our AutomationUsers have all been reduced to 10Gb, instead of the unlimited accounts they previously had.  I have downloaded the bulk user xls, updated to unlimited but when I get the email saying that my upload has been completed, the automation users STILL have 10Gb.  This is stopping my application from working.  Please advise ASAP

One of our producers is trying to add an external user to a folder. When she tries to add the persons email address, you get the message that the user is deactivated and cannot collaborate.  How can we add this person to collaborate on a folder?Error message "Cannot add deactivated users to collaborate"

Hello our business account has 10GB we would like to request more storage. We are happy with the business level and not looking to upgrade to Business Plus

Hi, I have deleted so many files and and folders which I do not need, I removed same from thrash also, still storage space is showing same as earlier.  How to reclaim space? Thanks!

We have a user that moved some files that she owns in Box and now they are missing and need help to locate them. Don't want to put user name in this forum until I get update from support.

Hi, can't upload docs because it says storage full (our limit is 100.0GB) but our current storage use is 70.5GB as it states our insights page

There is a need to get the list of folders for particular box user (or check if folder even exists) in behalf of `system user`. Is it possible?

Hello. I appeal to you again with this issue, beacuse my previous post wasn`t effective and the problem was not resolved. I cannot upload any more files because of lack of storage. My account information says that I have used all the 10 Gb of the free space. But simple aggregating of all the volumes of my folders in my account gives the result - not more than 8 Gb. Where are the other 2 Gb are hidden? Thank you

I created a custom App for other people to use, If I no longer pay for the box service does that app get deleted? Or can the other people still use it? 

My business partner and I use Box for our business. He already had a Box account before we started our business together. The initial email he used when signing up for Box is his private Gmail. But when I send him a task or notification, we want it to arrive at his business email address. How can we change his private email to his business email address?  

If I upgrade from my 50Gb free account to 100GB personal pro, will that give me 150 Gb total?