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I am currently setting up box for my company GlyProVac


I need to add my co-founder to our enterprise, but he already has a box account.


Therefore I get the below error message.


 














Name,Email,Errors


                  

XXXXXX,Email already used in a Box account but not associated with an enterprise

Hi Zahle, 


Welcome to Box Community and glad to assist! 


This error message serves as a reminder that you're about to add an existing Box user. 


Here's what you can do. 


  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

For more details, please see this article. 


Thanks for posting! 

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