Question

Adding existing user

I am currently setting up box for my company GlyProVac

I need to add my co-founder to our enterprise, but he already has a box account.

Therefore I get the below error message.

Name,Email,Errors
XXXXXX,Email already used in a Box account but not associated with an enterprise

Hi Zahle,

Welcome to Box Community and glad to assist!

This error message serves as a reminder that you're about to add an existing Box user.

Here's what you can do.

Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

For more details, please see this article.

Thanks for posting!

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