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Files Have Disappeared

  • May 27, 2025
  • 1 reply
  • 75 views
C
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I was last on Box in November. I recently logged in and it looks like all of my files have disappeared.  I have no collaborators.   I have checked trash and there is nothing in trash.  Any suggestions on how to retrieve my files?  Thanks.

    1 reply

    C
    Forum|alt.badge.img

    Hi Fred,

    Welcome to Box Community and glad to assist! 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    If you're the owner or the person who deleted the item, please follow the instructions to recover your item:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    For more details, you can visit this article.

    Thanks for posting! 

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