I was last on Box in November. I recently logged in and it looks like all of my files have disappeared. I have no collaborators. I have checked trash and there is nothing in trash. Any suggestions on how to retrieve my files? Thanks.
Hi Fred,
Welcome to Box Community and glad to assist!
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
If you're the owner or the person who deleted the item, please follow the instructions to recover your item:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
For more details, you can visit this article.
Thanks for posting!
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