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I can't create a password for my account. I signed up with google and have no password.Help

  • May 27, 2025
  • 1 reply
  • 80 views
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I need to create a strong password on my account but in order to do that I need a password in the first place. I keep getting an error message when I try to do so.

    1 reply

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    Hi Latonya,

    Welcome to Box Community and glad to assist!

    To setup a password for your Box account, please follow process to reset your password: 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

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