Support Forum

Hello - I have created a box folder for my client to upload files to. I invited them via email with the "Editor" permission so they can add their files. They received an email, however this is the result when they click the link:Any help in resolving this would be great!

Looking through the box support community pages, users have been complaining for years about the clutter of shared files and folders in the Box root view. Box, please address this problem. Shared files and folders should be automatically added to a "Shared with me" collection or folder, and most importantly, not shown in the Box root view. 

Hello, we need some real emergency support and would really need to get back into a previous file version although we only have the basic package. It's for a thesis with soon deadline. We appreciate any help and hope there is any possibility to get back to any safety versions e.g. Best regards Dario

I need to access files that were shared to my box account with my university's email address. This summer they migrated or accounts from google to outlook and now I cannot log in to the box account that was tied to my university email. I type my email in to the log in section then it reroutes to google sign in and gives an error message every time. 

I've tried drag and drop and web based file uploader, renaming files, uploading as a folder both zipped and unzipped and am only getting this error and am unable to upload anything to box. Any ideas?

How do I change the phone number on 2FA for an employee who has a new phone?

I have a new phone. Trying to set up 2FA with my new phone. My 2FA is a code text based message. Tried to set up and keep getting an error message that the code is invalid. Similarly if I try to set up with email with the same error

In my account I can add my new email but I can't make it primary or delete my old email.  I see others have the same issue.  Please advise. Don't just send me to a link please.  Thank you. 

Box drive does not allow me to save or access anything under certain folders. for some reason it works on some folders, but on many it doest not. very weird but also very frustrating when trying to save new files or access ones already saved. 

Please fix it

The information on the storage capacity of the account is incorrect, even though the files have been deleted, the information that there is available space is never released again, therefore there comes a time when it stops working because it always says that it is full.

I was sent an email from Geico with a document attached in response to a subpoena. I created an account and there was no document in my box. What can I do?

I accepted an invitation to a data room.  It opened to my entire Box account which has been my filing system since 2017.  I am a lawyer and am concerned that my security has been breached. Ed Polubinski. (ed.polubinski@lwelaw.com)

No pude crear mi solicitud para la versión de Negocio de cajas, adjunto captura del error 

Seems like this requires individual assistance -- I created my account with Google and now I can't set a password, which is required to access some client files. Please assist!

Hello Box support,   My account is displayed as near storage limit even though I've deleted all files. I understand there's a script to correct this, so please run it for my account.   Thanks in advance.  

Hello, we have grown to having a few hundred folks in our Box folder structure, and are finding ourselves needing to reset how we issue permissions to particular folders. It is going to be extremely painful to go through every single folder and edit individual permissions. Is there any way we can do batch edits? Or even wipe out all collaborator permissions and start over?If not, this would be a very good feature.

I logged in via Google, so my account does not have an existing password. I tried to set a password, but I always get the message "An issue has occurred." I also tried the password reset option, but I haven't received any email. It's not in my spam folder either. I would appreciate your assistance.

My colleague is being asked for 2FA code from Authenticator app, but no authenticator account was set up for this Box account. We have a business subscription, so we have not set it up in the account as not available unless enterprise level.  Can support please help reset and provide the next steps to access the account?

Hi there!    I've been using my GMail to connect to Box, however the level of security required to receive material from a Bank requires that I create a password.  Every attempt I'm getting a error message: A problem occurred as you tried to modify your PW. However, I don't have per say a specific PW just a SSO. I also tried adding a double authentication method, thinking this would be safe enough to receive my important and pressing doc, but selecting Canada, and entering my phone number in all possible format - I'm also getting an error. Any tips here?

Hello Support! My Box drive for Mac desktop is not updating and is no longer working. Here are the screenshots I am seeing. Can you please help?I have continually sent logs, but it doesn't help. TIA!

Hello, Is it possible to set up an automated process that downloads attachments directly to a specific Box folder from a shared email account?  I would appreciate any guidance or suggestions you can provide on this matter. Thank you Best regards Vittoria Colombi

When trying to download files to the box, it returns a network error. Before, I even downloaded it, but only 22 bytes of the file and this file is incomplete.

We are currently experiencing a recurring error (the Accounts and Production teams) when trying to upload to the Box folders. We get the error message: “account out of storage. Upgrade to get unlimited storage and advanced business tools…”. While we seem to have storage, we can’t seem to upload anything at all. Is there a way to have unlimited upload capabilities, as both my team and accounts will constantly be uploading documents, images etc. Accounts are getting worried that their spreadsheets aren’t going to sync properly, and we have hundreds of items waiting to sync. I think we are going to end up with duplications and a lot of catching up on updating documents to make sure nothing has been lost when it does sync/update. This is incredibly urgent and I have tried numerous times to call but it's a dead end to support and this seems to be the only way. Please feel free to call me as we need this sorted last week. Thanks, Rebecca