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Question

2FA

  • May 27, 2025
  • 2 replies
  • 63 views

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One of our external collaborators needs help resetting his 2FA.  He cannot login to post or ask for help as it requires the 2FA upfront.  Can someone assist?

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Danielle, 

Welcome to Box Community.

It would be best to advise the external to open a ticket with Product Support so that someone from the team can assist them with their 2FA issue.

Thanks for posting!


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Unfortunately, I don’t see anywhere I can place a ticket. We do not have an internal help desk for Box. Our IT cannot reset the 2FA for an outside collaborator and recommended I contact Box directly.