I am running Windows 11 Pro Version 10.0.26100. Since yesterday, I am having an issue with Box Drive and Box Tools wherein Box appears in the Windows File Explorer but none of my folders or files are shown; I can only access them via the website. I also receive a prompt to install Box Tools when it's already installed. I have uninstalled and reinstalled Box Drive and Box Tools which resolved the problem temporarily until I shut down my PC and restarted it this morning. Upon restart the problem presents itself again. Please advise.
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Hi Michael,
Welcome to the Box Community.
This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.
Thank you for posting!
Best,
Ann
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