Support Forum

Dear Support, Could it possible i would like to change my email if yes what is the right way to do sir?

How do I update the number on my account for my office.?

I have a free account and there´s a bug, as I can´t upload a simple mp4 video with 450 MB. Account says i have 10 GB (!!!) of stoarge. So... whats going on??

Trying to add a user to our company account, but their email address is already associated with another account. Please advise how we may proceed. Thanks!

I recently upgraded to business plus. i need to see who are the existing collaborators that are in the list, so that i can delete the obsolete one and add new relevant collaborators.  also i am not able to change the primary mail id? can some one guide me for both the issues 

Made an account a while ago but in order to access a shared drive with another company I need to set a 'strong' password.  When I try to create the password on my account it says "There was a problem changing your password."

Hello, I am part of the ICP team managing the deduplication of Arc'teryx’s assets. We are using our automation tool to identify duplicate files within their Box library. However, we have encountered what appears to be permission-related issues that are restricting our access to the full set of assets. Despite multiple attempts to resolve this, we are still only able to access a limited subset of the files.  Also, we need our entire team to be able to access all of their library so that we spot-check and remove duplicate assets. There seem to be different access and permission features at play that aren't allowing.  We have a meeting set up with Eric Mayer, Dan Maillet, and David Vlemmix today at 4. Eric asked me to create this ticket here as well.  Thank you,  Nate

Is there a way to generate a report or filter files based on a user group and if they have open tasks assigned to them and how many tasks a user has been assigned/completed? Thanks!

If I want to use the aws sync command via the aws command line interface what do I specify as the box drive (instead of ds004789-download folder) in the following example?  Assume that all the files are smaller than the size limit and that my file name has spaces.  Is there anyway to keep track of the files that failed so I can manually copy over? aws s3 sync --no-sign-request s3://openneuro.org/ds004789 ds004789-download/ Is there a way to ftp via command line from aws s3 bucket to box?  I tried WinSCP, but it seems like you have to know the sign in info for the s3 bucket which I am not sure of.

My account: <personal information-redacted> The below notes show on Box website after my register, but I didn't receive any confirmation email after several times of try. Please support, thanks! We’ve Sent You a Confirmation Email To login to your account you’ll need to verify your email: <personal information-redacted>

We are noticing slowness in Box even with simple copy/move tasks in Box. Someone else mentioned with Excel it is slow which we are also experiencing. 

This issue persists with not being able to connect my Box folders to NetSuite. I am using Google Chrome for my browser. Please assist!

I'm new to Box and am starting to add external users to shared folders and both invited users thus far have received a 403 "Your client does not have permission to get URL..." error when Chrome was used to open the invitation link.  These new users copied the invitation link to Safari and were then able to access.  Is there something I need to do differently?  I'm about to add hundreds of external users and don't want to have to go through discussion with all of these people.  Please help! 

Please delete my account ... I dont want the rest days of the trial and to be charged afterwards. I can not find the way to do it . I want confirmation sent via email

Hello Support,    I am unable to create a new password for my account. It's needed so I can receive files from a client.

Hi I am not able to change my login e-mail address and impossible to contact someone from BOX to perform the change as per data protection rules. Any e-mail I can contact to have that changed ? Thanks

Please provide information on how to unlock account: <personal information-redacted>

Just upgraded to paid account and lost access to all the files in my folder with no warning!!  Please someone contact me ASAP, I was working with these files right now and this is hurting my work!!   

Why am I unable to add the notification email and add the user's title? The user's title box is grayed out. I can add the notification email and send invite but I am unable to save it. I've never had issues with this before. I've deleted the users and started over multiple times.

In the Enterprise plan, storage mentioned is "Unlimited storage". This means we can store the data on the cloud unlimited, or some limit will be applied to it.

Hello, when I enable watermarking on a PDF file then view through a share link, all the text is blurry/pixelized/low resolution. The exact same file without watermarking enabled, when viewed through a share link is near original resolution and looks fine. Does anyone know how to prevent low resolution issue with watermarking?

Box Drive is working fine on my personal Win11 laptop but cease to work on my company Win11 laptop with below message. How this can be fixed?

Hello, we noticed that the box application for Mac requires a complete reinstallation after each update of the application. Users who cannot do the installation themselves find themselves blocked because they do not have admin rights

Bonjour, il m'est impossible de supprimer l'application box, pouvez vous m'aider svp? Merci,

I am getting the "Email already used in a Box account but not associated with an enterprise" error message when try to add managed user. After several attempts on my part to add the user, I had him delete the account - it had no files associated with it. I used to get the additional message or 'Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite."  I read, in some support thread, about clicking the Save a second time, so tried that, but the error messages didn't seem to change and the user didn't receive an invitation. Now when I try to add user again, a message flashes up that says "You do not have permission to add users. Contact support" or something like that.