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Dear Box Support Team,



Hello. I hope this email finds you well.


I am writing to inquire about the procedure to disable the two-factor authentication currently set on my account.
Due to business requirements, it has become necessary to disable the two-factor authentication.
Could you please provide me with the specific steps and any required information? I apologize for the inconvenience and appreciate your assistance in advance.



Thank you for your assistance.

Best regards,


Yoshihito Ono

Hi Yoshihito, 


Welcome to Box Community and glad to assist! 


To remove a multi-factor authentication method from your individual account:


  1. From box.com, click on your account icon in the top-right corner of the page, and select Account Settings.

  2. Under the Account tab, scroll to the Authentication section.

  3. Click Remove next to the authentication method you want to remove, and then click Remove in the confirmation dialog box.

Hope it helps! 

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