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Question

Error message on account start up. NO Access to files.

  • May 27, 2025
  • 2 replies
  • 9 views

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This has been happening for days now. Still no help from box. 

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So no accèss to any files since the March 1 st update I believe. Is anyone else having the same issue ?  is anyone trying to rectify this issue ? 

 

2 replies

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Does anyone read this ? Zero support ?? Days with no access  to files. 


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Hi Jason, 

Welcome to Box Community and glad to assist! 

Are you having trouble logging in to the Box website? If so, please follow the troubleshooting steps below. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it helps!