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Question

I can't invite a "deactivated" user

  • May 27, 2025
  • 2 replies
  • 88 views
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Why would this be any different from inviting someone who does not have an account yet? I don't work directly with this person, but their email account is active. Shouldn't they be able to set up a new free account?

    2 replies

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    If their email account is active, they should generally be able to set up a free account unless there are restrictions, such as domain limitations or preexisting account conflicts. Check the invitation process for any specific requirements or troubleshooting steps. Hope this clarifies!



    Tolls By Mail NY

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    Hi Susan, 

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

    Thanks for posting! 

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