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Question

Cannot Add a New user

  • May 27, 2025
  • 1 reply
  • 13 views

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Hello, we receive this error when adding a user:

"Email already used in a Box account but not associated with an enterprise."

Per a previous post, we can hit "Save" and proceed. However, when I select "Save" I then receive the error "Cannot add new users. Please try again."

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  • 34746 replies
  • May 27, 2025

Please contact me directly at anthony.mcphail@instem.com. Thanks!