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Question

I can't enter my payment information

  • May 27, 2025
  • 1 reply
  • 8 views

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I get the following message and my payment won't go through. How do I fix this? An error occurred while processing your request. Your payment information couldn't be processed. Double-check that all fields are correct and try again. For help, visit support.box.com.

1 reply

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Hi there, 

Welcome to Box Community and glad to assist!

If you're having trouble upgrading your Box account. You can reach out to our Sales team through box.com/pricing.

Thanks for posting!