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I get the following message and my payment won't go through. How do I fix this? An error occurred while processing your request. Your payment information couldn't be processed. Double-check that all fields are correct and try again. For help, visit support.box.com.

Hi there, 


Welcome to Box Community and glad to assist!


If you're having trouble upgrading your Box account. You can reach out to our Sales team through box.com/pricing.


Thanks for posting!


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