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Hi:


We have a customer that was accessing box. Recently it started to ask for MFA, but he (apparently) never set up the 2 factor. Anyway, he cannot access now, how can we reset the MFA configuration?


Thanks

Hi Mikel,


Welcome to Box Community and glad to assist!


We suggest having the affected user to open a support ticket to address her/his MFA issue. 



The link provided will allow you to create a ticket even if you have trouble signing in. 


Thanks for posting! 


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