Hi:
We have a customer that was accessing box. Recently it started to ask for MFA, but he (apparently) never set up the 2 factor. Anyway, he cannot access now, how can we reset the MFA configuration?
Thanks
Hi Mikel,
Welcome to Box Community and glad to assist!
We suggest having the affected user to open a support ticket to address her/his MFA issue.
The link provided will allow you to create a ticket even if you have trouble signing in.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.