We had a folder that is now missing, we have had everyone check the trash folder but this does not come up on the search. We have a paid account. Please contact us immediately.
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Hi Anthony,
Welcome to Box Community and glad to assist!
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
Can you reach out to the folder owner and have the owner to filter/search through his/her trash?
To search through your Trash folder:
- Navigate to your Trash folder.
- Toward the top, click the Search Files and Folders
- In the box that displays, enter any search parameters.
- Check Only search inside of “Trash.”
- Press Enter.
To sort and filter all items within the trash folder:
You can filter content by items you own, or by items you’ve deleted. To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow. Then click the option you want.
- The Items I deleted filter displays all items you have deleted, regardless of who created or owns the item.
- The Items I own filter displays all deleted items you own, regardless of who deleted the item.
Tip
Filtering by Items I Own is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.
Hope it helps!
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