Hello,
I have a new phone and lost the authenticator app for email address <personal information-redacted> I need help in getting logged in again.
Hi Ema,
Welcome to Box Community and glad to assist!
Due to privacy reason, you should contact us using the affected email address.
Please submit a support case using this link and guaranteed that someone from Box Product Support will get in touch.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.