Support Forum

Hello, I called earlier today and I was told to post here to report an invalid box account. Our company received a bunch of emails earlier today asking for them to sign into their box account. This came from a "fake" CEO account. I wanted to get with support to see if we can get this account deleted and/or things we can do to prevent this in the future.

Hi I created a file and gave 4 people access, and they are being asked for an authenticator app code but they dont have an authenticator app on their phones. how do they get into the file? 

メール確認リンクの期限が切れてしまい、完了手続きができません。 もう一度、メール確認リンクの再送信お願い致します。

Hello,  When I uploaded files into Box, my company gave me waring and delete all files not to wait for 30 days. Can you immediately delete all of them as authority of controller?

Hello. I am working with a user in our business who is locked out of there account due to 2FA authenticator getting removed from her phone and now cannot authenticate at all.  Is there a way to get this removed from her account?

I accidentally enabled two-factor authentication without having a two-factor authentication app installed, and now I am unable to log in to my account. Could you please disable the two-factor authentication setting for my account? Currently, I have created a different account to log in.

Hi, we set up the Box Sign. We can use the send sign button to send the documents. Customers can see and sign the document. When they sign, we receive the email and signed file is available in box.  However. we don't see Box Sign> record under related list. We already created the lookup relationship with Box Sign and the object we are sending documents from.  Thank you 

I’ve been able to sync files without issue, but there is one large file that will not sync. I continue to receive the following error message: "Insufficient permissions to sync file." Could you please review and advise on how to resolve this? Thank you in advance for your assistance.

We are currently using Box for our QA and DEV environments and have set up multiple redirect URLs accordingly. However, when we make an API request with the correct redirect URI, Box selects the first one in the list, which is incorrect. For example, when we call:https://account.box.com/api/oauth2/authorize?redirect_uri="qa link"the consent screen displays the DEV redirect URL instead of the QA URL.

This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.   The responses on other posts are not really helpful, can you please contact me directly to discuss how to resolve?   Thanks,  Brittany 

I have created share link for a file but when I tried to download file with the link, it shows "Your Download is In Progress" but nothing happened. There is no issue yesterday.   Anyone has solution or t is Box issue?   Thanks 

メール確認をクリックしても有効期限が切れている、となりログインできません。

Hi there, I have configured a link so that someone who uses it can download, upload, view. However, when testing the link on other, non-logged in devices it gives no option to be able to upload - I am trying through both desktop browser and mobile (iOS and Android). I am currently on the trial, if this makes a difference.

자꾸 인증자 앱 코드도 입력 해보고 계정 백업 코드도 입력 했는데 도저히 로그인이 안돼요

Dear support,  I'm reaching out on behalf of a client that has issues with getting into a document for Box Sign. Her account is asking for the authenticator but she doesn't have access to the authenticator anymore and no back-up code.  Could we please have a call to sort this out? Kind regards

When is Box Drive for ARM devices coming out?  

I recently "restored" some files from my box "trash" file. When i do that where can i fined the restored file?

Help! I am unable to add a folder within a folder on BOX, a New+ button just isn't where it should be.

Hey! I signed up with Google and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome. I am unable to set up my password. Please help. Thank you.

i have used Box content explorer component on record page but not able to pass the box folder id dynamically. It is working on static value passed from lightning page builder but not able to access from record even if the field API name is as mentioned- folderId. How can i show the folder dynamically based on folder id on each account.

A partner requires a complex password in order to share files, however when I attempt to create a password I encounter an error message. I created my free account by linking to Google. Please advise! Thanks.  

My colleague is having an issue logging in on his mobile device using Microsoft Authenticator. The device asks him to scan a QR code. Where do I find that code?

I am new to Box and cannot locate how to upload from email. I have clicked on the settings on the folder, though there is not an "upload" section. I do have a business account, so it should be there. Please let me know if anyone knows how to fix this issue! Thanks!

I am logging in with the email address I used before to ask the question.After creating an account at <personal information-redacted> I accidentally deleted the account.I am trying to log in again because 120 days have passed since the account deletion.However, if the password is different, a message is displayed and you cannot log in.I requested a password reset to my current email address <personal information-redacted> but I have not received any emails. I tried twice, but neither time did I receive anything.Please allow this inquiry from the account as the target account <personal information-redacted> cannot log in. Please tell me how to deal with it.

Deleted all files but still it shows 9.7GB of 10 GB used. Why? Deleted all Box web files and Box files on PC. Also deleted Box web trash.