I got a new phone and my old one was wiped out, so I lost the Authenticator details and could not get into my box account as it is asking for 2FA which I can not reset as this is my individual account.
Can the support team help to reset my 2FA option?
Hi there,
Welcome to the Box Community!
This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.
Thanks!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.