Hello,
Several of our employees are not receiving the reset password email. They all have checked the junk/spam folder and nothing. Is there something wrong on your side?
Thanks
Hi James,
Welcome to Box Community!
I see that your users are having trouble generating a password reset email. And for a quick fix you may checkout this link. In additon to this, I've opened a new case regarding your concern and someone from Product Support will get in touch through email.
I appreciate your time reaching out,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.