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Hello,


Several of our employees are not receiving the reset password email. They all have checked the junk/spam folder and nothing. Is there something wrong on your side?


Thanks

Hi James, 


Welcome to Box Community! 


I see that your users are having trouble generating a password reset email. And for a quick fix you may checkout this link. In additon to this, I've opened a new case regarding your concern and someone from Product Support will get in touch through email. 


I appreciate your time reaching out,


 

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