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Need to change email address

  • May 27, 2025
  • 2 replies
  • 87 views
C
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I need to change my email address and the site says that because I am not the administrator, I can't change it.  I'm using Box.com for uploads for certifications for the Gottman Institute so I don't know who the administrator is.  How can I do this?

    2 replies

    C
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    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Thanks!

    C
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    Hello Aira,

    I have the same issue: I need to change the login email of my account but I didn't understand to whom send the request (I read around that should be the administrator but no idea about who it could be and didn't find any email address in Box site).

    Could you please help me ?

    Thank you very much

    Marco

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