Hi there,

Welcome to the Box Community!

If you are encountering problems downloading files from your Box account, we recommend you try

• Updating your browser to the latest version


• Clearing your browser's cache


• Using Box with an alternate browser, computer or network


• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)


• Disabling any plugins on your browser

You may also check this article for file size limit per account: https://support.box.com/hc/en-us/articles/360043697314-Understand-the-Maximum-File-Size-You-Can-Upload-to-Box

Thanks!

Hi Aira,

Thank you for your reply!

We've tried the above and are still only getting 1MB/s on downloads. Is there anything else that can be done?

Kind Regards,

Van

This is definitely a box.com issue. The download speeds are horrendous across browsers and devices. I have symmetrical 10G and the uploads are fast but takes me 5 minutes to download a 1GB file. 

box its amazing you checked this ANSWERED. box at most uses 1% of my internet speed. dropbox and google drive don't have these problems.

This is unacceptable.