Support Forum

Please can I have support on trying to change our Primary owner who has left the company

I've deleted lots of files but my storage available either stays the same or decreases. I see this is a common problem from other posts. How can I fix this so it doesn't continue?

Dear Support team, The following two users from our China office cannot log in to the BOX server through the BOX website using Microsoft Edge. Users: 　[personal information–redacted] 　[personal information–redacted] How to access without login error? Login error message is uploaded in this post.

How do I make it so that all of my folders are automatically alphabetized in BOX as soon as I open BOX? This would make finding the right folder significantly faster! 

I am trying to set up two users from our organization, it comes back with error, User belongs to another enterprise?  How can we get past this?  Merge accounts? Please advise. Lisa Miller <personal information-redacted>

I have tried other steps listed in the "cannot accept collaboration invitation" support forum page. Whenever i click on the link, it opens a link to my box but the file doesn't appear in my box. Can you kindly help?

I am experiencing the following issue and would like to know how to resolve it. Issue: I click "Log in" on the Box Drive login window (Window ①). I enter my email address in the browser and click "Next." The browser displays a waiting screen (Window ②) saying "Launching Box Drive...", but then the Box Drive login window (Window ①) reappears, and I am unable to log in. Conditions: I am logging into the web version using SSO with my company email address. I have tried the solutions provided in the following URL, but the issue persists. https://support.box.com/hc/en-us/community/posts/24183514766739-BOX%E3%83%89%E3%83%A9%E3%82%A4%E3%83%96%E3%81%AB%E3%83%AD%E3%82%B0%E3%82%A4%E3%83%B3%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84 Could you please provide a solution? 【windows①】 【window②】

Hi! I am trying to login into my account but I dont know where to get the authentication code. 

I am working with one of our EAs to deploy box in our IT environment. It is my understanding that if someone sets up a box account with their work email, it functions as a personal account. However, we have created a formal enterprise account for our work domain and are trying to send an email to our end user to convert her unmanaged account over to a managed account. I have sent over several invitations to our user but I can confirm that the unmanaged user is not receiving them. (I can do this by looking at the message log on the anti spam appliance we have in place.)  Would there be any reason for our user to not receive these emails right away? 

Hello,   We'd like to change our IDP. Can you please reset our SSO settings? The SSO settings in there currently can be wiped as they are not being used at the moment.    

As stated in the title, I would like to display the Box folder linked to a referenced record on the record page of a custom object in Box for Salesforce. Could you please confirm if this is possible? If so, could you provide guidance on how to achieve it? I appreciate your support. Best regards,

Account settings and account details does not answer that. thanks, 

Dear all, I am currently on a trial period of the Business plan, and I have a few questions that I need clarification on: Does Box support a "free up space" function (allowing files to be stored only on the cloud while freeing up local storage)? What is the maximum file size I can upload? Can I change the default storage location of Box? (Currently, it is stored on my C drive.) If I decide not to continue using the service, can I remove my credit card information from the account? I noticed a "Remove Account" button—does clicking this mean that the account will be deleted along with the stored credit card information? Thank you!

Dear Please your prompt attention I have been commenting on the ticket for several days. Best regards 

No access

The result is I cannot add users from my own enterprise to my account.  

I had created an individual accont using the "Login uusing Google" option a while back. However, my work required me to have a strong password in order to access certain files. When I attemted to create a password it did not let me. So what I did is I permenently deleted the account so I can create it again and use the Email and password option when creating the account. Now it will not let me becuase it says that the email is "taken". So I had to create this account using my personal email in order to contact you and ask for help.  I need to use my previous email (work) to deal with work documents.    Please assist.    Thank you. 

When attempting to make a co-owner of a file an owner I get this error message: This item could not be moved because it is a synced item under root.

My account type is "Developer" and my company's tenant administrator cannot invite me. I would like to downgrade to a free individual account. I've used the developer features to develop Box-related applications, but I don't need them, at least not yet.

We are a law firm and we are switching to box sign to send retainer agreements to our clients. I have created the send via box sign button in our salesforce, the button is working fine but when I send my clients emails the client can't fill in the fields or sign the doc, and they have to create the fields from the options on the right side of the screen. I've already created sign templates in the box service account and given access to all collaborators and both our service and collaborator accs are connected to salesforce. when I use the "send via box sign" button and choose a document, I can only see the pdfs of my agreements and not the template itself. I think we need to figure out how to send our templates that have empty fields instead of just pdfs from salesforce. Any help would be appreciated.

Having trouble adding a user to Box -- The site seems to recognize his email, but when asking for a password reset, the email never arrives despite their saying they have sent it.

Apparently I am locked out of my account and cannot access same.   Don't ow I am locked out when I can get in via codes. Also where do I find the company to drop the info into.

My lawyer sent me 75 total documents in Box. The next day I logged into my box account to print all the documents and now there's only 74 documents. The document that was somehow vanished is the most important document in my case. It proves illegal activity and I NEED HELP RETRIVING THIS DELETED DOCUMENT ASAP. IM ON THE VERGE OF LOSING MY CHILDREN AND PLEASE PLEASE HELP ME FIND THIS DOCUMENT ASAP. PLEASE.

I need to change the email address for my account, but cannot find how to do so. Can someone help? Note, I do not have access to the email address that I set my Box account up with, so need a direct point of contact that I can email from a new address. Thank you.

If my certificate expires in May, should I wait until it gets closer to that date to upload the new one? Will time be lost if you activate the new certificate before the previous one expires?